Machine Wash:

• Turn the dress inside out before washing.

• Use a gentle cycle with cold water to preserve the color and fabric.

• Avoid washing the dress with items that have zippers or buttons to prevent snagging.

• Fasten any zippers or hooks and turn the dress inside out before washing.

Detergent:

• Use a mild detergent to protect the fibers.

• Avoid bleach or harsh chemicals, as they may weaken the fabric and cause colors to fade.

Drying:

• Air-dry the dress whenever possible to prevent shrinkage and maintain its shape.

• If using a dryer, choose a low heat setting to minimize the risk of shrinkage and maintain the fabric's integrity.

Spot Cleaning:

• For small stains, spot clean the affected area with a mild detergent and a soft cloth.

• Test any stain remover on a hidden area before applying it to the dress.

Ironing:

• Iron the dress inside out to protect the fabric.

• Use a low to medium heat setting; high heat may scorch the fibers.

Storage:

• Store the dress in a cool, dry place to prevent mildew and discoloration, and to maintain its appearance.

• If hanging, use padded or wide hangers to help maintain its shape and reduce wrinkles. If wrinkles occur, use a steamer on a low setting or hang the dress in a steamy bathroom to relax the fabric.

• Avoid prolonged exposure to direct sunlight to prevent fading.

Careful Handling:

• Be mindful of jewelry, accessories, or rough surfaces that may snag or pull the delicate fibers.

• Be cautious of sharp objects or accessories that may snag the delicate polyester fibers.

Will ship within 2-3 weeks of date of order.

We strive to provide you with high-quality apparel that meets your expectations. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind.

 

​Returns and Exchanges

• Time Frame: You may initiate a return or exchange within 30 days of receiving your order. After this period, we regret that we cannot accept returns.

• Condition of Items: To be eligible for a return or exchange, items must be unused, unworn, and in the same condition as when you received them. All original tags and packaging must be intact.

• Initiating a Return: To initiate a return, please contact us and provide your order number, item details, and the reason for the return.

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method to ensure your return is received.

• Refund Process: Refunds will be processed within 10 business days of receiving the returned items. The refund will be issued to the original payment method.

• Exchanges: If you wish to exchange an item for a different size, color, or style, please specify your preference when initiating the return. Exchanges are subject to product availability.

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the item and its packaging. We will arrange for a replacement or offer a full refund.

 

Contact Information

​For any questions or concerns regarding our return policy, please do not hesitate to contact us. We appreciate your understanding and thank you for choosing Jassver Apparel. Your satisfaction is our priority.